This Web site does not collect personally identifiable information from your computer when you browse this Web site and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information.  When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request, and other information that is provided in the HTTP header.  We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site.  We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents and functionality to meet your needs.

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Bay Hill Transportation Rewards number (if applicable), and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to 1) notify you about special offers and promotions as described in the email section  of this privacy statement, as well as 2) send you periodic satisfaction or market research surveys. You can opt out of emails at any time. On occasion, we use third parties to provide us with additional  contact information about you given the information you provided to us directly.  For example, if we know your name and postal address, we may use third party to provide us with your email address.  We would then use this information for market analysis and marketing purposes.

The personally identifiable information you provide to us for making a reservation is for the purpose of meeting your reservation request.  After making a reservation or completing the service, unless you tell us otherwise, the information you provide will be used by us for direct marketing of Bay Hill Transportation products and services.  Within these Bay Hill Transportation promotions we may also promote the products and services of select, reputable third parties with whom Bay Hill Transportation has a strategic marketing relationship because they offer products or services that we believe would be of interest to you.  Bay Hill Transportation may use the services of  third-party mail houses for the sole purpose of mailing materials.

At your choice, you may create a personal account containing information such as your preferreences, frequently visited destenations, and other travel condistions.  Creating a personal account makes it more convenient for you to make reservations by eliminating the need to repeatedly enter personal preference information.  It will allow us to inform you about special offers and promotions that may be of interest to you.  In addition, if you choose, you can include your credit card information in your account.  Your credit card information will be used for subsequent reservations to increase reservation speed and eliminate the need for you to repeatedly enter your credit card information.  The security of this information is addressed in security section below.

You can access and review, update, or deactivate your personal account information online.  If you deactivate your personal account, the information you submitted to create the account will be deleted.

We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position.  In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Bay Hill Transportation, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Bay Hill Transportation.  Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.  Information collected on the sites covered by this privacy statement is generally processed and stored in the United States.

To provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or hotels we have entered into agreements with select reputable third-party travel companies that aggregate inventory information from suppliers such as airlines and hotels.  If you desire to purchase a package that is facilitated through bay-hill-transportation.com you will be linked to a Bay Hill Transportation-branded Web site that is hosted by the travel company.  If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing.  We have entered into contracts with these third-party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request.  The same security and privacy commitments have been obtained from the suppliers.  However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner, in the past or in the future, is subject to their privacy statement and practices, for which Bay Hill Transportation has no responsibility.

In addition to the travel-related services and required information sharing described directly above, Bay Hill Transportation does use the services of third parties, such as email service providers and marketing companies that act as agents on behalf of Bay Hill Transportation.  These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Bay Hill Transportation specifies.  We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.  We prohibit the sale or transfer of personally identifiable information to entities outside of the Bay Hill Transportation family of companies and hotels for their use without your approval.

Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless bay-hill-transportation.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on bay-hill-transportation.com. In addition, Cookies are used to:

• Allow registered users to sign in without typing their sign-in name each time
• Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access
• Provide functionality such as online reservations, Bay Hill Transportation Rewards transactions, and other functionality that we believe would be of interest and value to you

We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise.  This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you.  In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser.  In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising.  These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on bay-hill-transportation.com is executed.  The information our ad-serving providers and we collect through this technology is not personally identifiable.

You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.

Bay Hill Transportation and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.).  Pixel tags are not visible to the user of the site and consist of a few lines of computer coding delivered with the Web page.  Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Bay Hill Transportation.  Bay Hill Transportation and our email service provider use pixel tags to:

• Track customer response to Bay Hill Transportation advertisements and site content
  

• Determine your ability to receive HTML-based email messages.  Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf.  The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages.  This capability helps our service provider to send the email in a format you can read.  The sensor does not collect or use any other information.  If you cannot receive HTML, you will not receive a functioning sensor

• Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us

• Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you

It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account, join Bay Hill Transportation Rewards, or make a reservation and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you.  These communications will relate to Bay Hill Transportation offers which may also include the promotions of select, reputable third parties with whom Bay Hill Transportation has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third-party email service providers to send emails.  These service providers are prohibited from using your email address for any purpose other than to send Bay Hill Transportation-related email. 

If you do not wish to receive email updates on your Bay Hill Transportation Rewards account offers from Bay Hill Transportation Rewards and bay-hill-transportation.com or satisfaction and market surveys, please unsubscribe here.  In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.  You may also opt-out online by updating your personal account, or sending a letter to Internet Customer Care - Unsubscribe, 7512 Dr. Phillips Blvd. #121, Orlando, Florida 32819 USA. Please allow 10 business days for us to process your opt-out.

If you would like to submit a request for proposal online or order a complimentary copy of our Meeting Planner brochure you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to Bay Hill Transportation as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. Bay Hill Transportation will not use this information for any other purposes.

This is a United States Web site and is subject to United States law.  Bay Hill Transportation will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Bay Hill Transportation guests, visitors, associates, or property (including this site), or to others.  As mentioned above, laws related to personally identifiable information vary by country.